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Delivery & Returns

All orders for UK and EU delivery are subject to VAT @20%. this will be added in the shopping cart. Orders shipped outside EU are VAT free but there may be taxes to pay upon import into your country. Customers who wish to order VAT free in the EU must place their order via telephone and Fax a letter head, with VAT registration details on, to us.

UK CUSTOMERS SHIPPING

UK Royal mail delivery are sent first class which are likely to be next day, but can take up to a week.

FREE Delivery on UK mainland online orders over £100 (excluding VAT) £120inc VAT

Please check how prices are currently shown at the top of the page. 

Our Courier delivery service is provided by Interlink Express. Once you have received an email confirmation to say your order has been despatched, you will receive your order the next day. Orders sent on a Friday will be delivered on a Monday – except Bank Holidays.

Next Day Delivery *

Order placed before 4pm Mon Tues Wed Thurs Fri Sat Sun
Delivery day Tues Wed Thurs Fri Mon Tues Tues

Order placed after 4pm Mon Tues Wed Thurs Fri Sat Sun
Delivery day Wed Thur Fri Mon Tues Tues Tues

Please note, next day delivery is not available to the Republic of Ireland, Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight, Inverness, Aberdeen and Dumfries & Galloway.

You can track your parcel online via the Interlink Website at www.interlinkexpress.com

A signature will be required on receipt of the goods. Alternatively, if you are unable to sign for the goods, the driver will leave a calling card with details of the phone number to call to arrange another delivery time.

 

INTERNATIONAL CUSTOMERS SHIPPING

You are invited to place and pay for your order without shipping costs. It will offer you Interlink Express shipping at zero cost.  We will contact you when the order has been packed and weighed, with a Paypal invoice for the shipping charge. Once this has been paid (by Paypal or credit card) we will dispatch asap.

We will always use signed-for Air Mail if under 2kg. (please check www.royalmail.com for rates) or International courier (if over 2kg). We will endeavour to make shipping as secure and economical as possible.

NOTE: We cannot ship Aerosols/Pressurised containers outside the EU.  EU Shipments will be via courier and can involve high costs. Please contact us for a quote before placing your order. 

You can call us on #44 1580 891309 (8am-5pm uk time) or print our order form (click here) and fax it to #44 1580 893733.

INTERNATIONAL SHIPPING COSTS EXAMPLE

These prices are for guidance only. Upto 2kg we will use Airmail (first table) and over that we will use our courier service (second table). We will let you know your shipping cost before we send your order.

  Europe Rest Of World
250g £6.50 £8.50
500g £8.50 £11
1kg £11 £16
2kg £16 £26

 

   Europe  USA  Australia
3kg

Up to 10kg rate
dependent
on distance
from UK
Average £28

 £38  £57
5kg   £43  £65
10kg  £50  £86

 

PLEASE NOTE

We cannot be held responsible for delays with deliveries as they may be out of our immediate control. We will try and keep you informed of any delays to our delivery services.

 

RETURNS

Returns must be within 14 days, in as new condition including retail packaging. We cannot refund goods cut from a roll or sheet.

Please include a copy of your receipt and call us for a returns number. We reserve the right to refuse a refund on inspection of returned goods. A handling charge may be levied on returned goods.