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    Delivery & Returns

    All orders for UK and EU delivery are subject to VAT @20%. This is included in the prices shown. You will recieve a VAT total in the shopping cart when checking out. Orders shipped outside EU are VAT free but there may be taxes to pay upon import into your country.

    Customers with a VAT number who wish to order VAT free in the EU must register for an account and enter the VAT number for validation.

     

    UK SHIPPING

    UK Royal Mail delivery are sent first class which are likely to be next day, but can take up to a week.  We charge £3.90 for this service.

    FREE Delivery on UK mainland online orders over £60.

    Our UK Courier delivery service is provided by DHL or DPD Local, for £6.90.  You can choose your preference on checkout but there may only be one option in certain areas or with certain items in your basket.

    Once you have received an email confirmation to say your order has been despatched, you should receive your order the next working day.  Orders sent on a Friday will be delivered on a Monday – except Bank Holidays.

    NEXT DAY DELIVERY

    Orders must be placed by 4pm, Monday - Friday to ensure next working day delivery. We will send your order using your chosen DPD or DHL Tracked service. With DPD you will be able to leave instructions if you would like your parcel left in a safe place.

    NEXT DAY DELIVERY EXCEPTIONS

    Orders placed after 4 pm will arrive the second working day. Orders placed on a Saturday, Sunday or a Bank Holiday will arrive the second working day. There are no deliveries on Bank Holidays. Delivery times and dates are subject to our service provider DPD & DHL. If you live in a Northern Ireland, highland, island or rural postcode, Next Day Delivery is not available and Standard Delivery may be subject to an additional 1-2 delivery days. 

    ORDER TRACKING

    You can track your parcel online via the DPD or DHL website at www.dpdlocal.co.uk  or  www.dhl.co.uk 

    A signature will be required on receipt of the goods. Alternatively, if you are unable to sign for the goods, the driver will leave a calling card with details of the phone number to call to arrange another delivery time.

     

    INTERNATIONAL SHIPPING

    Tracking your delivery with DHL:

    Orders where express delivery is chosen are sent using DHL Express. Almost all global destinations are reached within a 1-2 day transit time (Australia 3 days).

    IMPORTANT NOTES

    Cut off time for shipping on a same day is 4pm (GMT).

    The indicated delivery times are general time frames. No refund for shipping fees can be made on orders delivered later than the estimated delivery times. 

    CUSTOM FEES AND IMPORT TAXES

    Custom fees and taxes for international shipments might be a subject to duties fees and taxes once the shipment reaches your country.

    Car Builder Solutions cannot control or predict these charges, it is the client's responsibility to pay any additional charges for customs clearance.

    In the case you refuse to receive the order because of the unexpected additional fees, Car Builder Solutions reserves the right to charge you both depart and return shipment costs as well as the additional fees generated by the customs.

    ORDER TRACKING

    You will receive a tracking e-mail with your shipping number and link to the DHL tracking website, with options to sign up to e-mail or text notifications on your order’s process.

    On Demand Delivery (ODD) 

    Express customers are provided with an estimated date of delivery within one hour of your order being collected by DHL, and you can choose how you wish to receive your delivery, with options including;

    •        Reschedule for another day
    •        Leave with a neighbour
    •        Leave in a safe place
    •        Deliver to a DHL Service Point (45,000 locations worldwide)
    •        Deliver to an alternate addres
    •        Hold until you return from vacation

    In addition orders under 2kg will be offered Signed-for Airmail.

    NOTE: We cannot ship Aerosols/Pressurised containers outside the EU.  EU Shipments will be via courier and can involve high costs. Please contact us for a quote before placing your order. 

    You can call us on +44 1580 891309 (8am-5pm uk time) or print our order form and fax it to +44 1580 893733.

    PLEASE NOTE

    We cannot be held responsible for delays with deliveries as they may be out of our immediate control. We will try and keep you informed of any delays to our delivery services.

    RETURNS

    Returns must be within 14 days, in as new condition including retail packaging. We cannot refund goods cut from a roll or sheet.

    Please include a copy of your receipt and call us for a returns number. We reserve the right to refuse a refund on inspection of returned goods. A handling charge may be levied on returned goods.