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    Delivery & Returns

    All orders for UK and EU delivery are subject to VAT @20%. This is included in the prices shown. You will recieve a VAT total in the shopping cart when checking out. Orders shipped outside EU are VAT free but there may be taxes to pay upon import into your country.

    Customers with a VAT number who wish to order VAT free in the EU must register for an account and enter the VAT number for validation.

     

    UK CUSTOMERS SHIPPING

    UK Royal Mail delivery are sent first class which are likely to be next day, but can take up to a week.  We charge £4.20 for this service.

    FREE Delivery on UK mainland online orders over £120.

    Please check how prices are currently shown at the top of the page. 

    Our Courier delivery service is provided by DHL or DPD Local, for £7.20.  You can choose your preference on checkout but there may only be one option in certain areas or with certain items in your basket

    Once you have received an email confirmation to say your order has been despatched, you should receive your order the next working day. Orders sent on a Friday will be delivered on a Monday – except Bank Holidays.

    Next Day Delivery *

    Order placed before 4pm on Mon Tues Wed Thurs Fri Sat Sun
    Delivery day Tues Wed Thurs Fri Mon Tues Tues

    Order placed after 4pm Mon Tues Wed Thurs Fri Sat Sun
    Delivery day Wed Thur Fri Mon Tues Tues Tues

    Please note, next day delivery is not available to the Republic of Ireland, Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight, Inverness, Aberdeen and Dumfries & Galloway this will be a two day service. 

    You can track your parcel online via the DPD or DHL website at www.dpdlocal.co.uk  or  www.dhl.co.uk 

    A signature will be required on receipt of the goods. Alternatively, if you are unable to sign for the goods, the driver will leave a calling card with details of the phone number to call to arrange another delivery time.

     

    INTERNATIONAL CUSTOMERS SHIPPING

    You are invited to place and pay for your order.  With some bulky items it may invoice you without shipping costs. It will offer you DHL Express shipping at zero cost.  We will contact you when the order has been packed and weighed, with a Paypal invoice for the shipping charge. Once this has been paid (by Paypal or credit card) we will dispatch asap.

    We will always use signed-for Air Mail if under 2kg. (please check www.royalmail.com for rates) or International courier (if over 2kg). We will endeavour to make shipping as secure and economical as possible.

    NOTE: We cannot ship Aerosols/Pressurised containers outside the EU.  EU Shipments will be via courier and can involve high costs. Please contact us for a quote before placing your order. 

    You can call us on #44 1580 891309 (8am-5pm uk time) or print our order form and fax it to #44 1580 893733.

    INTERNATIONAL SHIPPING COSTS EXAMPLE

    These prices are for guidance only. Upto 2kg we will use Airmail (first table) and over that we will use our courier service (second table). We will let you know your shipping cost before we send your order.

      Europe Rest Of World
    250g £6.50 £8.50
    500g £8.50 £11
    1kg £11 £16
    2kg £16 £26

     

       Europe  USA  Australia
    3kg

    Up to 10kg rate
    dependent
    on distance
    from UK
    Average £28

     £38  £57
    5kg   £43  £65
    10kg  £50  £86

     

    PLEASE NOTE

    We cannot be held responsible for delays with deliveries as they may be out of our immediate control. We will try and keep you informed of any delays to our delivery services.

     

    RETURNS

    Returns must be within 14 days, in as new condition including retail packaging. We cannot refund goods cut from a roll or sheet.

    Please include a copy of your receipt and call us for a returns number. We reserve the right to refuse a refund on inspection of returned goods. A handling charge may be levied on returned goods.